We’re all about respect – for our clients’ privacy, for their products’ protection, and for the environment.
- Our pledge to you
At [c&t], one of our top priorities is making sure that the information we have about you and your customers is protected and secure. We value our relationship with our clients and work hard to preserve their privacy and the privacy of their customer data. We do not share any data except with the vendors who need to have that data in order to execute a direct mail, email, mobile, or other marketing program. We have signed non-disclosure documents with all of our vendors, employees, and data files are destroyed after programs have been completed.
- Information we collect
We do not collect data for use outside of our company.
- How we share information
We do not share information that we have about you with anyone except in response to subpoenas or for other legal reasons. The law permits us to share information about our current and former customers with government agencies or authorized third parties under certain circumstances. In those cases we may be required to share such information in response to subpoenas or to comply with certain laws.
- How we protect information
We strive to protect your data and safeguard it from unauthorized individuals. We do not email sensitive data or transfer it without password coding. Wherever possible we use encryption. We continually revisit and update our security standards to ensure compliance for both online and physical security. A copy is available upon request.
- Former customers
We do not share information about our former customers with anyone except in response to subpoenas or for other legal reasons. If you have questions about our privacy and security policies, please email us or call Megan Devine at 612.436.0323.
Collection and Use of Personal Information
As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We use this information to:
Send you requested product or service information
Respond to customer service requests, questions and concerns
Send you a newsletter
How Information is Collected.
The information is collected through several different means described below. We believe that such means are fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.
However, please be assured that we do not want to intrude in your busy life or waste your time. If at any time you wish that we cease any form of collection or processing of information about you, please contact us as indicated in the “How to Contact Us” section.
Information Provided by the User’s Device
Some information is provided automatically by the user’s device or browser. This includes, for example, browser and device version information.
Direct Contact by the User
Some information is provided directly by the user. This includes, for example, information provided by a user:
- When requesting information about one of our products or services.
- By completing a questionnaire, a form or a survey.
- When placing a call to us and requesting assistance from us.
- By visiting with us at an industry event.
- By registering to attend a seminar or webinar.
- By requesting a copy of a newsletter or white paper.
- When subscribing to marketing communications.
- When requesting support.
- During phone calls with a sales representative.
Information Use and Disclosure
We use the data collected for the legitimate interest of our business as follows:
We use traffic data in aggregated form to better understand the interests and needs of our visitors and leads, and how they are using our Platform. By identifying patterns and trends in usage, we are able to better design the Platform and marketing material to serve more relevant and useful content.
We use log data and demographic data in aggregated form to better understand the needs or interests of our visitors which helps us to create more appropriate marketing material and better tailored communication.
When we are permitted to do so, we use Third Party Social Media Account Data in accordance with this Privacy Notice and the privacy policies of third party social media companies, such as Facebook and Twitter to understand how [c&t] is being discussed online, and to engage with customers, leads or potential customers on social media.
As part of our Marketing Efforts
We use Contact Data that a visitor or lead has provided to provide requested information concerning the Platform or the Service in response to the request.
As part of our Sales Effort
We keep a record of our interaction with visitors, leads, and Customer Representatives, and of their requests to:
- Keep records of contact information and correspondence.
- Send relevant marketing information and market research surveys.
- Communicate with the user about our activities.
- Send invitations to events that may be of interest to the user in accordance with the user’s preferences or apparent interests.
- Share content, through social media services, e.g., Facebook and/or Twitter.
To Interact with Customers
We use Contact Data that a Customer Representative has provided to respond to:
- A request for assistance (for example a request for support).
- Provide requested information concerning their account.
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.
We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Cookies and Other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by [c&t] and our marketing partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Communications to Users
In that case, when we send an email message to a user, our message contains images or links, which when viewed or clicked, will register an event with us that allows us to know whether the user has accessed or declined to open our message. This action may also store a cookie which will allow us to count unique clicks or visits and potentially track the recipient.
This information is needed for our legitimate business purposes, because it helps us understand how the individual reacts to our communications and limit the amount and nature of information provided. We believe that such means are fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.
The information is collected in connection with our marketing efforts and is retained so that we can continue or elect to stop interaction with the lead.
We do not want to intrude in your busy life or waste your time. If at any time you wish that we cease to communicate with you, please contact us as indicated in the “How to Contact Us” section, or take advantage of the unsubscribe link that you will find in any of our written electronic communications.
Third Party Cookies
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
- Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you.
If a visitor interacts with us, for example, to inquire about a product or service, the visitor becomes a lead. In these cases, we will collect information provided to us through the form or questionnaire used to make the request, or the contact or other information provided at a trade show or industry event. The information is provided directly and voluntarily by the individual. Depending on the circumstances, the information may include:
- First and Last Name
- Name of the business
- Email address
- Street address, city, state, province and/or country
- Telephone number
- Website URL
- Social Media Handles
- Mobile Number
We collect this data for sales and marketing purposes to allow us to respond to a request from a lead so that we may provide information about our Service.
The security of your personal information is important to us. When you enter your personal information when contacting us, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, please contact us.
Social Media Features and Widgets
You may choose to block our Platform and other sites from setting cookies by changing the settings of your browser. Please note that blocking or disabling certain cookies may interfere with certain functionalities of some parts of our Platform.
To learn more about cookies, you may wish to refer to.
All About Cookies: http://www.allaboutcookies.org/
Cookie Central: http://www.cookiecentral.com/faq/
Network Advertising: http://networkadvertising.org/
To obtain information specific a particular browser you can refer to
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Safari iOS: http://support.apple.com/kb/ht1677
Android (Chrome): https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid
Windows 10 Mobile (Edge): https://support.microsoft.com/en-us/help/10609/microsoft-edge-windows-10-mobile-view-delete-browser-history
We use information collected about a user’s use of our Platform to arrange for advertisements about our Service to be served to a user on third-party websites in accordance with our e-Marketing Policy. To do so, our advertising service provider places or recognizes a unique cookie on the user’s browser and uses other techniques, such as pixel tags.
If you would like more information about this practice and to learn about your choices, please visit
http://www.aboutads.info or http://www.networkadvertising.org.
Opt-out of Interest-based Advertising
You may opt-out of receiving interest-based advertising as explained below. The opt-out may be provided through specific opt-out cookies. Please note that using a new computer, using a different browser, upgrading certain browsers, or modifying or erasing a browser’s cookie file, may clear an opt-out cookie.
Please note that opting out of receiving interest-based advertising does not result in block all advertisements served to your equipment. You will continue receiving advertisements; these advertisements will be generic or based on the content of a webpage that you are visiting, instead of being targeted to your specific interests.
Please bear in mind that there are many more companies listed on these sites than those that place cookies on your device when you access our Platform.
To Control Advertising on Websites
Digital Advertising Alliance:
All About Cookies: http://www.aboutads.info/choices/
Cookie Central: http://www.aboutads.info
Network Advertising: http://www.aboutads.info/consumers
Network Advertising Initiative:
World Privacy Forum:
Interactive Advertising Bureau (IAB)
To Control Advertising on Mobile Applications
Users of mobile device who do not want to receive interest-based advertising may opt-out in several ways.
Ad Choices for Mobile devices: http://www.aboutads.info/appchoices (it is necessary to first download the AppChoices app from http://www.aboutads.info/appchoices).
To end all targeting on a mobile device immediately, turn on “Limit Ad Tracking” in the device settings.
To limit Ad Tracking on an Apple device: https://support.apple.com/en-us/HT202074.
To limit Ad Tracking on an Android device: https://support.google.com/ads/answer/2662922.
Information collected by the Google Analytics cookie is transmitted to, and stored by, Google in accordance with its privacy practices.
To see an overview of privacy at Google and how this applies to Google Analytics, please visit:
Ad Choices for Mobile devices: https://support.google.com/analytics/answer/6004245.
Attn: Technology Director
401 N Third St, Suite 480
Minneapolis, MN 55401
Request to change or remove information
To request that we change or remove your information, please contact us in writing, via email or postal mail as indicated above, so that we may consider your request under applicable law. Please be aware that your request will not be accepted for review unless you provide the following:
- The name, user ID, pseudonym, email address, or other identifier that you have used to contact us, or if you have not otherwise previously interacted with us, your first and last name and an address where we can correspond with you.
- State or Country in which you are located.
- Clear description of the information or content you wish to receive or to be deleted or corrected, or the action you wish to be taken; and
- Sufficient information to allow us to locate the content or information to be deleted, removed or corrected
For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request.
In addition, please note that, depending on the nature of your inquiry, request or complaint, we may need to verify your identity before implementing your request and may require proof of identity, such as in the form of a government issued ID and proof of geographical address.
We will try to comply with your request as soon as reasonably practicable. However, we reserve the right to refuse to act on a request that is manifestly unfounded or excessive (for example because it is repetitive) and/or, in some cases, to charge a fee that takes into account the administrative costs for providing the information or the communication or taking the action requested.
Our Security Policy
As an organization, [c&t] has undergone and passed extensive physical and other security audits and has strict data and technology policies and procedures that are reviewed, audited and updated on a regular basis. This includes compliance with all applicable laws and regulations.
We employ the most up-to-date technology available. We require our directors, account executives, managers, and employees to conduct business in accordance with our procedures, and within the laws and regulations. We take security very seriously and recognize it is vital to the interests and success of [c&t] that we protect confidential files and information at all times.
Our Sustainability Policy
[c&t] recognizes the importance of incorporating environmental stewardship in the conduct of business, including the efficient and sustainable use of natural and economic resources. We are committed to understanding the impact our industry has on the environment and are continually encouraging our vendors, clients and prospective clients to improve their environmental performance.
Things we are doing:
On a company level, we have worked with our building management on several initiatives, including the implementation of a building-wide recycling program and researching the possibility of purchasing wind power energy blocks for the entire building.
Within the walls of our office, we use recycled paper in office machines whenever possible and encourage general waste reduction. We recycle business consumables such as toner cartridges and packaging materials. Laptops and computers are professionally sanitized and either recycled or reused. We also recycle waste paper, cardboard, beverage cans and bottles, and plastics. Additionally, we provide a water cooler for water consumption on the premises. We realize that we are just a few people doing a few things, but we know that those things add up and we feel good about that.
We also look toward production when we design marketing pieces and where possible, make the design efficient to produce with as little waste as possible. Most of our communications, design and delivery are electronic, reducing the media in the work stream.
Things we’re asking our clients to do:
We encourage our clients to let us act as stewards on their behalf by working with vendors that are environmentally responsible. Whenever possible, we purchase eco-friendly papers, inks and energy from alternative sources through printing companies that are as concerned about the environment as we are.
Also, with data lists we manage for our clients, we minimize undeliverable/unwanted mail pieces through list hygiene, suppression and accurate targeting. We use internal client and external do-not-mail lists (such as the DMA preference file) in merge/purges so people do not receive marketing materials they don’t want to receive.
Things we’re asking our printers to do:
We give preference to printers that are, at the very least, certified to Forest Stewardship Council (FSC) chain-of-custody standards. The FSC is an independent, not-for-profit, non-governmental organization that promotes the responsible management of the world’s forests. The certification verifies that companies claiming to sell FSC Certified products can track their supply back to FSC Certified sources.
Many of our printers look beyond independent forestry certifications to things like:
• Creating sustainability policies, goals and objectives
• Water, mineral and energy conservation programs
• Alternative energy sources
• Vegetable-based inks and low VOC solvents
• Waterless printing
• Digital proofing and printing
• Employee health and safety
• Waste reduction
• Alternative lighting
• Recycling all waste paper including excess inventory, trim paper (such as pin feeds), make-ready sheetsand misprints.
Things we look for when buying paper:
• Recycled content (10% – 100%)
• Independent certifications (FSC, FSI, PEFC)
• Use of Elemental Chlorine-Free (ECF) Pulp
• Water conservation
• Air quality improvements
• Waste minimization
• Energy management
• Sustainable forestry practices
At [c&t], we are committed to continually improving our environmental performance as well as helping to educate others as we learn of new opportunities. To this end, we endeavor to make responsible, sound business decisions and, wherever feasible, integrate environmental considerations into all aspects of our operations.
We readily acknowledge that environmental stewardship is an ongoing challenge and a continual learning experience. We continue to research best practices and to explore the possibility of partnerships with other companies, environmental and conservation organizations, and local communities, all with the intent of further strengthening our environmental stewardship.
For more information please contact Megan Devine at 612.436.0323.