Interesting and inspirational content worth sharing.

In this interesting HBR article, the authors discuss brand building and the importance of the customer promise. They include some great examples and back up their claims with research data. It’s a must-read for anyone who’s thinking about their brand positioning.

It’s like Seth Godin was in our heads when he wrote this blog about branding. Here are a few of our favorite nuggets (but you should read the whole thing—it will take 3 minutes).
- “A brand is not a logo. A brand is a promise, a story and a shorthand. A brand tells us what to expect the next time we engage with you.”
- “We know what the Bat Signal means. We know who’s going to show up, what he’s going to be wearing and what will happen next.”
- “Your elevator pitch isn’t designed to fully explain what you do or even to make the sale. Your ride on the elevator only exists to make it more likely that someone will follow you out of the elevator asking you questions about what you do.”

You can do marketing and brand awareness campaigns all day long, but if your employees aren’t engaged, your business will suffer. Yet nearly 80% of employees are not engaged or are actively disengaged at work. Why? Because companies see engagement as “an HR thing”, when it should be owned by leaders and managers.
This article has some great insights on why companies should refresh their employee engagement efforts and how to do it.
But wait, there’s more
Want more marketing and branding insights? Sign up for The Scratching Post, our monthly newsletter for smart marketers.
More posts
Around the Agency – May 2025 Edition
An inside look at our latest explorations and undertakings. Introducing Heinlein Law When your livelihood or health is on the line, you don’t just need a lawyer—you need [...]
The feel is in the detail
When brand strategists and designers talk about brand, you’ll often hear the phrase “look and feel.” At first glance, it’s easy to assume that “look” is just about visuals—logos, colors, [...]
Ideas to Ponder – April 2025 Edition
What happens when people lose faith in your brand? According to this article and Northwestern University, almost 40% of Americans will never again use...